1. Introduction
Welcome to WhatFlow.ai ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your information when you use our website, products, or services.
By using WhatFlow.ai, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Information You Provide Us
We may collect the following types of information that you voluntarily provide to us:
- Account Information: When you register for our services, we collect your name, email address, phone number, company name, and other information necessary for account creation.
- Payment Information: If you subscribe to our paid services, we collect billing details necessary to process your payments.
- Communications: Information you provide when you contact our support team, respond to surveys, or sign up for newsletters.
- WhatsApp Business Numbers: Information related to your WhatsApp Business account that you integrate with our platform.
2.2 Information We Automatically Collect
When you visit our website or use our services, we may automatically collect certain information, including:
- Usage Data: Information about how you interact with our website and services, such as the pages you visit and features you use.
- Device Information: Technical information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.
2.3 Information from Third Parties
We may receive information about you from:
- Integration Partners: When you connect our services with third-party platforms like Twilio or WhatsApp, we receive information necessary to facilitate the integration.
- Business Partners: Information shared by our business partners, such as referral sources or co-marketing partners.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing your transactions and managing your account
- Communicating with you about our services, updates, and promotional offers
- Responding to your inquiries and providing customer support
- Analyzing usage patterns to enhance user experience
- Protecting against fraud and unauthorized access
- Complying with legal obligations
4. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who help us provide our services (e.g., hosting providers, payment processors).
- Integration Partners: When you use our integrations with platforms like WhatsApp and Twilio, we share necessary information to facilitate these connections.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide you with our services and for legitimate business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal data
- Correction of inaccurate or incomplete information
- Deletion of your personal data
- Restriction or objection to certain processing activities
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us at privacy@whatflow.ai.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer your information, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
WhatFlow.ai
Amsterdam, Netherlands
Email: privacy@whatflow.ai